Practical notes on ServiceNow platform data, AI governance and IT investment decisions, from an independent consulting firm in McKinney, Texas.https://www.amazonconsultingllc.comen-ushttps://www.amazonconsultingllc.com/knowledge/why-ai-governance-before-ai-scalehttps://www.amazonconsultingllc.com/knowledge/why-ai-governance-before-ai-scaleMost organizations add AI governance after the sixth use case, when unwinding it is expensive. Here is the minimum worth having before you scale.Wed, 14 Oct 2026 00:00:00 GMTAI governanceServiceNowAI Control TowerAmazon Consulting LLChttps://www.amazonconsultingllc.com/knowledge/cmdb-accuracy-is-an-ownership-problemhttps://www.amazonconsultingllc.com/knowledge/cmdb-accuracy-is-an-ownership-problemDiscovery finds configuration items. It cannot decide who is accountable when a record is wrong. That gap is why most CMDB programs plateau.Wed, 23 Sep 2026 00:00:00 GMTCMDBServiceNowCSDMAmazon Consulting LLChttps://www.amazonconsultingllc.com/knowledge/questions-to-ask-before-funding-an-ai-pilothttps://www.amazonconsultingllc.com/knowledge/questions-to-ask-before-funding-an-ai-pilotA diligence list for leaders asked to fund an AI pilot. Most failed pilots fail for reasons that were visible in the first conversation.Wed, 19 Aug 2026 00:00:00 GMTAI strategyROIAI governanceAmazon Consulting LLChttps://www.amazonconsultingllc.com/knowledge/application-portfolio-management-without-a-two-year-programhttps://www.amazonconsultingllc.com/knowledge/application-portfolio-management-without-a-two-year-programApplication portfolio management stalls when it inventories everything before deciding anything. A narrower approach reaches a decision in a quarter.Wed, 08 Jul 2026 00:00:00 GMTAPMServiceNowEnterprise architectureAmazon Consulting LLC